COVID-19 Updates

The California Complete Count – Census 2020 Office is providing updates on the novel coronavirus (COVID-19). The State of California is acting quickly to protect public health and safety in response to novel coronavirus (COVID-19). This is a quickly evolving situation. The Census Office continues to get status updates of COVID-19 across the state with the focus being on mitigation. Each community is affected differently and Census outreach cannot be a one-size-fits-all response.

Overall Guidance:

On March 19, 2020, Governor Gavin Newsom issued a stay at home order to protect the health and well-being of all Californians and to establish consistency across the state in order to slow the spread of COVID-19. We wanted to be sure to share the press release information that is available here and the archived press announcement can be viewed here.

The Census Office recommends that contracted partners follow all federal, state and local guidance.

En Español: Para obtener información en español, visite la página del Departamento de Salud Pública: Novedoso Coronavirus 2019 (COVID-19).

A list of various guidance documents that are available here:

  • Adult and Senior Care Facilities
  • Community care facilities, including assisted living facilities and child care
  • COVID-19 Public Health Guidance for People at Risk for Serious Illness
  • Drinking Water, Recreational Water and Wastewater: What You Need to Know
  • Employers, health care workers and workers in general industry
  • Entertainment Venue
  • First responders, including paramedics and EMTs
  • Food Industry
  • Gathering Guidance
    • Gathering Guidance
    • Gathering Guidance (español)
  • Guidance for Homeless Assistance Providers on Novel Coronavirus (COVID-19)
    Guidance for Individuals with Access and Functional Needs
  • Guidance for Long-Term Care Facilities
  • Guidance to Medi-Cal Managed Care Health Plans: COVID – 19 Screening and Testing
  • Health care facilities from Cal/OSHA
  • Health care facilities, including long-term care facilities
  • Health care plans
    • Department of Managed Health Care All Plan Letter
    • California Department of Insurance Bulletin
  • Coverage Options Fact Sheet
  • Home cleaning with COVID-19 positive individuals
    • Guidance for Using Disinfectants at Schools and Child Cares
    • Recordatorios para el uso de desinfectantes en las escuelas y guarderías
  • Laboratories
  • Schools and institutions of higher education
    • Guidance for schools
    • Directrices para las escuelas sobre el nuevo coronavirus o COVID-19
    • Guidance for colleges and universities
    • Directrices para las instituciones de educación superior sobre el nuevo coronavirus o COVID-19

To access all state resources and other key information, please visit: www.covid19.ca.gov.

Guidance for Use of State Issued Funds

The Census Office is committed to be flexible when possible with existing contract requirements and encourage the use of contingency funds to adapt activities. As such, if there are expenses that would be incurred that position the partner to comply with local or state health department guidance, please work with your regional program manager to discuss and review proposed adjustments. Changes will be approved on a case by case basis.

Guidance on Modifying Outreach Activities

Just as with other infectious diseases, not all parts of our state are affected equally at the same time. State and county public health officials are continuously assessing the situation and will alert the community as the situation changes. In order to protect the health and safety of the public during this time and in the spirit of our campaign, the Census Office stands firm in its commitment to support partners as they maintain, modify or postpone activities as necessary.

Updating Outreach Activities

Upon approval of modified activities by your regional program manager, the Census Office requires contracted partners to update activities through the Statewide Outreach and Rapid Deployment (SwORD) tool. This includes changes in your planned activities that may be due to local public health guidance.

QAC/QAK Activities in Public Locator

As of March 20, 2020, the operation of all Questionnaire Assistance Centers or Kiosks (QAC/QAK) should be postponed until further notice.

What can you do now?

Update messaging to reiterate ways to compete the Census form:

Remember there are three easy and quick ways to fill out the Census –

  1. online: my2020census.gov
  2. over the phone, find your number here
  3. by mail

To find out more about the Census visit californiacensus.org.

FILL OUT THE FORM BY PHONE:

LANGUAGE LINE

TOLL-FREE NUMBER

English

844-330-2020

Spanish

844-468-2020

Chinese (Mandarin)

844-391-2020

Chinese (Cantonese)

844-398-2020

Vietnamese

844-461-2020

Korean

844-392-2020

Russian

844-417-2020

Arabic

844-416-2020

Tagalog

844-478-2020

Polish

844-479-2020

French

844-494-2020

Haitian Creole

844-477-2020

Portuguese

844-474-2020

Japanese

844-460-2020

English (Puerto Rico residents)

844-418-2020

Spanish (Puerto Rico residents)

844-426-2020

Telephone Display Device (TDD)

844-467-2020

 

All lines provide live customer service representative support providing information about the 2020 Census and assistance with the questionnaire.

  • Callers to the English and Spanish language lines will be routed through the Interactive Voice Response system prior to being transferred to a customer service representative.
  • Callers to all other language lines will be greeted in that language by a customer service representative.

Page updated March 21, 2020.